WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Returning an unwanted item (U.S. customers)?
It's ok if you changed your mind. These things happen. We will be happy to provide a shipping label for you.
Customers are responsible for covering the cost of return shipments. We will extract it from your refund amount.
If you return an item within 20 days of the item being delivered to you or available for collection, we'll give you a full refund by way of the original payment method. If you return an item within 21 and 35 days of the item being delivered to you or available for collection, we'll give you an ARMOR gift voucher for the amount equivalent to the price you paid for the item. We aim to refund you within 21 days of receiving the returned item in our warehouse. If you request a refund for an item during the above time frames but you can't return it to us for some reason, please get in touch - but any refund will be at our discretion.
Returning an unwanted item (non-U.S. customers)?
We have a little bit different return policy for customers outside of the U.S. If the items you received are not damaged and the reason for returning them is just because you don't like or want them then you could keep the items and we can:
- Refund 50% of the total of your order.
- Give an ARMOR gift voucher for the amount equivalent to the price you paid for the items.
- Return any unwanted items and we will issue a full refund. Buyers are responsible for return shipping costs.
How to start a return?
To start the process, please submit a return request by using the provided link below:
Returning a faulty or incorrect item?
We're really sorry if you've received a faulty item.
Please return the item to us as soon as possible so we can get this sorted for you. Don't forget to select 'Faulty' as your reason for return. If the product is faulty, we will refund your money or send you a new item – your choice. If you purchased the wrong size or we sent the wrong item, we'll swap it over, no questions asked.
If you're not able to create a return, please get in touch with Customer Care at firstname.lastname@example.org.
Worn your favorite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded in full.
Please note - that we're not able to send replacements for faulty items.
We don't accept returns for unwanted items after the relevant returns period above. If you try to make a return, we may have to send it back to your default delivery address and ask you to cover the delivery costs.
Want to exchange an item?
We don't offer exchanges on orders- if you would like a different size or color, please return your unwanted item and place a new order.
When will I get my refund?
It can take 3-5 business days for a refund to appear in your original payment method. Refunds issued to non-US payment methods can take up to 30 days to appear. If you're waiting for a refund through PayPal, check your PayPal account to see if the refund is complete.
What happens to my return if I ordered using Klarna?
If you've placed an order with Pay in 4 Payments with Klarna, you’ll be paying for your order in regular installments. If you return an item within 28 days of receiving it, we'll give you a full refund.
If you decide to return something within 29 to 45 days of it being received, an ASOS gift voucher will be issued to you instead, and any Klarna installments will still apply. ARMOR has no liability to you for these installments or any additional charges incurred, so make sure to pay them off in full!
Hygiene and our customers’ safety are super important, so certain items can’t be returned for refunds including:
- Face + Body products if opened, used or protective seal is not intact
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewelry if the seal has been tampered with or is broken.
- Face coverings if the seal has been tampered with or is broken.
None of this affects your statutory rights.
Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn, or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
As the package remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
WHAT PAYMENT METHODS CAN I USE?
What kinds of payment are accepted?
- Credit card via PayPal (Visa, MasterCard, Discover etc.)
- Credit Card Directly
- Shop Pay
- Google Pay
- Apple Pay
- Amazon Pay
What currencies can I pay?
We accept several currencies. Kindly note different payment methods support different currencies when checking out.
WHAT IS YOUR EXCHANGES, RETURNS AND REFUNDS POLICY?
Items returned within 14 days of their original shipment date in same as new condition will be eligible for a full refund or store credit. Refunds will be charged back to the original form of payment used for purchase. Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.